Leadership

We always do the right thing. We do what others promise, plus… Joseph Mitchell Jr.

As president and chief executive officer, Joe has performed various roles in his Norwood career, having joined the family in 1994. His primary responsibilities are developing and executing the company’s Strategic Business Plan and providing leadership for the executive team. He excels at creating an environment where individuals continually learn and professionally grow. Joe’s construction experience, people management skills, strong work ethic, and focus on quality service are all attributes that have created highly productive leaders and mentors. Joe continues to build Norwood and a long list of loyal clients by mirroring these qualities with the company’s core values he helped establish—excellence, collaboration, integrity, and innovation. Combining Joe’s leadership efforts and the company’s creative approach, Norwood works to ensure that our clients’ visions become construction realities. Our definition of “success”! His free time is centered around family and friends. Weekends at the shore, spending time with his wife and four daughters, is always at the top of the list.

My goal is to fully understand your thought process, to allow Norwood to provide an endless stream of options, before deciding what solution is right for your project. Eric Urbanski

Eric is a third-generation builder who joined Norwood in 2000. As an executive management team member with more than 20 years of construction industry experience, Eric collaborates with other Norwood leaders to create and execute the company’s strategic plan. He oversees all preconstruction and design technology functions, leads our suburban office practice, and assists with employee recruitment and marketing. He is an active participant in Norwood’s affiliate company, National Construction Solutions Group. By emphasizing collaboration-based, sector-specific expertise, Eric has developed lasting relationships with professionals across a broad spectrum of industries, including healthcare, commercial & industrial real estate development, brokerage, and the facility design community. Eric is a graduate of The University of Pennsylvania, where he holds a bachelor’s degree in Economics with an emphasis in Strategic Management. He is a LEED Accredited Professional and has completed courses in Construction Management at Drexel University. Eric is a member of the Board of Limited Jurisdiction for St. Agnes School in West Chester, PA, and he coaches several youth basketball, baseball, and softball teams.

We don’t just build buildings; we build sustainable relationships founded on trust and collaboration. By consistently prioritizing quality and innovation, we create enduring partnerships that foster long-term success for everyone involved. Richard Pagano

Richard Pagano joined Norwood in 2024 as the Chief Business Officer. A third-generation builder with 20 years of experience in the local construction industry, Richard brings a wealth of knowledge and a strategic approach to our team. He spent over half his career in project management before transitioning to work acquisition, focusing on strategic pursuits informed by market trends, demographic changes, and economic factors. Richard is dedicated to expanding Norwood’s market presence and geographic footprint while ensuring that we continue to offer the highest standards of service to existing relationships. Richard is a graduate of St. Joseph’s University and has an extensive record of community involvement, having served on several non-profit Boards, including Goodwill Industries, the St. Andrew’s Society Scholarship Foundation, and The Union League. Additionally, he is a Full Member of The Carpenters’ Company of the City and County of Philadelphia, the nation’s oldest extant craft guild. Outside of work, Richard enjoys traveling with his wife and two daughters, having visited over 30 countries (and counting).

By combining a deep immersion into our client’s goals with our core values of collaboration, innovation, integrity and excellence, Norwood delivers outstanding results time after time. Timothy Kelly

With 30 years of construction industry experience, Tim has been a member of Norwood’s executive management team for more than 20 years. In leading the company’s planning, marketing and business development initiatives, he collaborates with other Norwood leaders to create and execute the company’s strategic plan. Tim serves as co-leader of Norwood’s Healthcare, Office and Science & Technology practices and assists with preconstruction and employee recruitment. By emphasizing collaboration-based, mutually beneficial value creation, Tim has developed lasting relationships with many of Norwood’s clients and networking partners, especially leaders in the healthcare, life science, real estate development, brokerage, and design communities. Tim is active in the formation of STEM-related experiential learning partnerships as a means to improve career awareness and enhance educational outcomes for high school and middle school students. He is a graduate of St. Joseph’s University, where he holds a bachelor’s degree in Business Administration and is a founding member of their chapter of Alumni in Real Estate & Construction. He has also coached several sports teams on behalf of his four sons.

Norwood uses financial data to make real time decisions. It’s a proactive approach that helps us stay ahead of the curve on any matters that arise. Charlie Orfe

Charlie joined the Norwood team in 2022 as Chief Financial Officer. Having served in various leadership and advisory roles for several well-respected companies, he brings a proven track record of success collaborating with owners, operators, and fellow senior leaders. As CFO, Charlie’s primary area of expertise are financial reporting, forecasting, financial operations, and risk management. He is a Certified Public Accountant (CPA) and a West Chester University graduate with a Bachelor of Science degree in Accounting. Outside of work, Charlie enjoys spending time with his wife and four kids and never misses an opportunity to play a few rounds of golf.

Camaraderie within the project team, both internal and external, is a fundamental building block for success. When we develop trust with one another, an environment of true open collaboration is created. Frank Houder

Frank joined Norwood in 2017 and currently serves as Vice President of Operations. Building on more than 20 years of industry experience, Frank is responsible for the successful completion of every Norwood project – from the executive level down to the smallest details. He provides leadership for project teams by promoting innovation, enhancing operational efficiencies, and modeling the teamwork spirit that helps drive our company’s success. Prior to joining Norwood, Frank served as Construction Team Leader for IKEA and received his bachelor’s degree in Civil Systems Engineering from the University of Pennsylvania. In his free time, he enjoys hiking, cooking, and spending time with his three sons.

In a high-risk industry such as construction, identifying, analyzing, and controlling hazards is an ongoing endeavor. How we best mitigate risk, while continuing to satisfy the needs of our customers, requires much thoughtful consideration and is often the difference between failure and success. Ben Deitrich

Ben joined Norwood in 2006 and has served in several leadership roles within the company. In his current role, Ben oversees all contract administration and legal matters, as well as serves as a Project Executive on select projects. Driven by his meticulous nature and a no-nonsense approach, Ben helps guide Norwood’s strategic operations goals. Prior to his current role, Ben spent 8 years as Director of NCS, growing our special projects group. Ben studied Construction Management at Drexel University, is a carpenter by trade, and a LEED Accredited Professional. Outside of work, Ben enjoys spending time visiting National Parks with his wife and two children, as well as refining his BBQ skills on his custom offset smoker.

The excellence in service provided to Norwood’s clients begins with the cornerstone of the company, its people. Eileen Hofmann

Eileen has been a dedicated member of the Norwood team since 1997. Advancing her career through multiple Accounting and Human Resources roles, she now serves as Director of Human Resources and Leadership Team member. By guiding management and personnel through the employment life cycle, Eileen allows Norwood’s team members to focus their passion on their work. She assists in driving success at Norwood by helping team members navigate through HR areas such as onboarding, benefits, payroll, employee relations, performance management, and compliance with policies and procedures. Eileen is a member of the Society of Human Resources and is a certified HR professional with PHR and SHRM-CP designations. Eileen holds a master’s degree in Human Resources Development and a bachelor’s degree in Accounting from Villanova University. In her free time, Eileen likes to play golf and is always looking for the next great read. She enjoys traveling with her husband anywhere tropical or where they can sneak in a few rounds of golf.

Fully understanding a client’s needs is critical for a project’s success, but it’s also important to recognize these needs often change. Clear communication throughout a project is vital. The Norwood team adapts and re-evaluates continuously from the start of design through construction closeout to deliver high-quality projects. Gregory Kratz

Since joining Norwood in 2007, Greg has successfully managed many of our most technically challenging and schedule-driven projects. With more than 20 years of experience, Greg specializes in lab, life science, pharmaceutical, and healthcare facilities. He is an expert at speed to market and design/build deliveries. By taking the time to understand a client’s business and the needs that go with it, Greg acts as an advocate and extension of the client throughout the design and construction process. With that said, Greg understands that a client’s needs evolve during a project, and he adjusts accordingly. His meticulous follow-through and personable approach make him a highly effective leader. Greg holds a bachelor’s and a master’s degree in Architectural Engineering from Penn State University. He is an active member of ISPE and a LEED Accredited Professional. Outside of work, Greg enjoys spending time mountain biking, skiing, or relaxing at the shore with his wife and four kids.

Great customer service is a concept not easily defined, as it can mean many different things to each client. A willingness to first listen and then to adapt to the needs of the customer is always objective number one. Chris Heverly

With more than 16 years of industry experience and 6 years at Norwood, Chris leads our Special Projects Division, Norwood Construction Services (NCS). His goal is to consistently deliver projects in a nimble and single-source manner. To accomplish this, Chris oversees all aspects of each project, including sales, planning, budgeting, estimating, scheduling, logistics, and closeout. Using this streamlined approach, Chris is able to deliver high quality projects within tight deadlines. In doing so, he continues to add to our growing list of repeat clients. Chris earned his bachelor’s degree from Indiana University of Pennsylvania and when not at work, enjoys time with his family as well as golfing, hiking, and camping.

When asked, “What drives a successful project”? My first reaction is always: “First, you must define what success looks like for all stakeholders and parties involved?” Only then can you plan, manage, and implement strategies to ensure success in the eyes and the minds of all involved. Tony Ricciardi

Tony joined Norwood in 2020 as an industry veteran with 40 years of experience. Offering an impressive resume of specialized expertise, Tony spearheads Norwood’s Light Industrial Division, driving our manufacturing, food & beverage, and warehouse/distribution projects. Establishing an inclusive and collaborative approach throughout the design and construction phases allows Tony the ability to align all team members toward a common goal. He attributes much of his success to his deep understanding of the multifaceted nature of these environments and his ability to find creative solutions to complex challenges, instilling confidence in his team and clients. Tony attended Drexel University for Construction Management. Outside of work, Tony enjoys photography and has been published by National Geographic. He also enjoys fly fishing, surf fishing, smoking a great cigar, and spending time with his family and four dogs.

Safety is at the forefront of our decision-making to guide and deliver the safest construction possible for all stakeholders every single day. Tony Mangabat Jr.

Tony joined Norwood in 2022 to serve as Director of Safety, spearheading our many and diverse safety efforts. He is a BCSP Associate Safety Professional and an authorized OSHA Outreach Training Instructor with over a quarter century of experience in environmental, health, and safety. Focusing on our Safety 24/7 objectives, Tony guides the efforts of stakeholders in occupational safety and health to identify, reduce, eliminate, and resolve safety concerns on our job sites. He received his bachelor’s degree from La Salle University and dual master’s degrees in Business Administration and Environmental Health from Temple University. In his spare time, Tony and his wife enjoy hiking and playing golf. Though he no longer plays or coaches, Tony still has a passion for soccer and watches whenever he can.